To activate the messaging functionality from AvaiBook with Airbnb, go to Channel Manager > Airbnb and select the accommodation where you want to manage messages.

You'll need to click "Go to settings", and you'll be redirecting to page of your listing titled "Airbnb Link Information". At the bottom of the tab, the messaging option will appear, check it.

Don't forget to press Save so the changes will be saved. So, you'll be redirected to a new Airbnb page asking if you're okay with connecting this information, so click Allow.

It's ready! From this moment you will be able to view and respond to all the messages you receive in your Airbnb listing from our platform. For each message exchanged, you will receive two emails: one from Airbnb and one from AvaiBook.

In order for your traveler's email to reach us, from your Airbnb extranet you have to activate the option that you will find in Account > Tools for professionals > I want an alias in the email to communicate with my guests.

To access to the conversations with your Airbnb travelers, you will only have to click on the link that will appear in your email, similar to the one shown below:

You can also view the conversations by going to Planning > Reservations. Select the corresponding reservation and click on the Conversations section.

There you will see the messages with your travelers. It is a kind of chat although it does not act instantly, the estimated time of arrival will never exceed 15 minutes. You can write the answers yourself or send one of the templates that you have previously created. The traveler will receive these messages directly on Airbnb, as if you were responding from that platform.

There are only a few types of messages that cannot be answered from AvaiBook, but if you receive them, the system will notify you so that you can manage it from Airbnb. They are:

Inquiry: queries that the traveler sends to the host before making a reservation, for example about the conditions of the accommodation, neighbourhood, what applies to the price, how much it would cost to add more guests, or more nights, etc. They may require a response from you, you will find the message in the Conversations section.

Preapproval: A type of special offer that is sent to a guest directly in response to a booking inquiry, i.e. typically generated after an Inquiry. The traveler will have 24 hours to make the payment and confirm the reservation. Please note that pre-approvals may supersede regular availability or pricing rules. For example, the guest may have requested an extra long stay or a last minute reservation.

Request to Book: reservation requests pending to be accepted or rejected by the owner. They are usually done to allow guests to request exceptions. For example, an accommodation that requires 48 hours notice and is not booked for the weekend. On Friday morning, a guest decides to book it for the weekend, but the Instant Booking option isn't available because the booking window is too short. The guest uses the Booking Request to ask the host to accept the booking, and the host decides to allow it rather than lose revenue. You will find the message in the Conversations section.

Special Offer: It is sent by the host, can be created as a result of an Inquiry, and is basically an offer sent by the host to the traveler. This type of offer can be sent to a traveler who has inquired about the accommodation to attract them, or to stay in a different accommodation managed by the same host. They have a duration of 24 hours, but the traveler does not have the option to reject, they have a deadline to make the reservation, and if they do not make it, the offer expired.