Once you have connected your accommodation from AvaiBook with Booking.com, both in limited and full synchronization, the messaging will be synchronized and, therefore, you will be able to view and reply to all the messages you receive on your Booking.com reservations from AvaiBook.
Where you will be able to receive and send new messages?
You can view the conversations and reply to them by going to Planning > Bookings. Select the corresponding booking and click on the Conversations section.
In addition, you will also find all interactions in the Conversations > Inbox section:
You can write custom messages or send one of the templates you have already created. The traveler will receive these messages directly on Booking.com, as if you were replying from there.
*Please note that if you choose to send one of these templates, the text will be sent but not in HTML format, so the colors, bold or italics will not appear in the message. Attachments or hyperlinks are also not allowed for the portal.
I don't want to receive notifications of new messages by email
*If you want to deactivate new messages notifications sent by AvaiBook, you can go to Conversations > Inbox > Setting and uncheck the option "Get an email alert for every" shown in the following image, but keep in mind that you will also deactivate those of the Booking Engine and Airbnb.
*You can also disable these notifications only for Booking.com or Airbnb reservations:
*Messaging with Booking.com t will start working for new bookings you receive after you have synchronized your accomodation with AvaiBook. It does not work retroactively with previously received reservations unless a new interaction is initiated from those reservations. As soon as a new interaction is initiated, we will automatically import all the conversation held on that booking.
