When your listing is synchronized with AvaiBook and published on Booking.com, questions may arise about why certain dates do not appear available. It is important to distinguish between two situations:
The listing is closed for sale.
The listing is open, but certain dates are not showing availability.
The availability sent by AvaiBook is always reflected in the Booking Extranet calendar, so the first step is to check there whether the information matches what you have configured in AvaiBook. If you can see the availability correctly in the Extranet, this means that AvaiBook is sending the data properly, and any difference in the public search results depends on Booking.com.
This article explains the most common causes and how to manage them.
1️⃣ Listing closed for sale
If your listing appears closed on Booking, even though AvaiBook has available dates, the availability sent from AvaiBook will still be correctly reflected in the Booking Extranet calendar.
If, when checking the Extranet, you see that dates and prices are updated correctly, but your listing still does not appear available to travelers, this indicates that the issue depends on Booking.com, not on AvaiBook.
The listing may be closed for different internal reasons within the platform (which are not always notified to the property owner). To know the exact cause and resolve it, you must contact Booking.com directly, since AvaiBook cannot modify or reopen listings that have been closed by the platform.
Remember
Availability from AvaiBook is always reflected in the Booking Extranet.
Closing a listing is the responsibility of Booking.com.
2️⃣ Listing open but without availability
If your listing is visible but certain dates do not appear available, the first step is to verify in the Booking Extranet that those dates are not blocked in the calendar.
Sometimes, the issue may come from a previous block in the Booking calendar that was created before the property was synchronized with AvaiBook. These types of blocks cannot be managed by us, since they were not created from AvaiBook.
Therefore, even if AvaiBook is sending availability, Booking will maintain those blocks and will not open the dates.
For this reason, it is important to review the Booking calendar before completing the connection process, in order to remove any previous blocks that may prevent the dates from being opened.
On the other hand, if the dates are open in the Extranet but still do not appear available in the public search, this is usually related to how Booking displays the information to travelers, rather than to a synchronization issue with AvaiBook.
Possible causes of availability issues (previous blocks)
If you detect that the dates remain blocked in Booking after synchronization, this means that the block already existed before connecting with AvaiBook, and in that case AvaiBook cannot open them automatically.
How can you solve it?
You have two options:
Contact Booking.com: Contact a Booking.com agent directly so they can manually remove the block without disabling the synchronization.
Temporarily disconnect the synchronization from Booking (only from Booking): Disconnect the connection from the Booking Extranet, manually unblock the dates, and request the connection again.
⚠️ If you choose this option, you should not remove the connection or modify anything in AvaiBook. Everything must be managed only from Booking.com.
If you choose option 2, once the dates have been unblocked, you must request the reconnection from: Booking Extranet > Account > Connectivity Provider. Then notify us so we can confirm the request.
How to open blocked dates (step by step)
To open closed periods:
Access the Booking.com Extranet
Go to Account > Connectivity Provider
Temporarily disable the connection (only from Booking.com)
Go to the Calendar and open the required dates
Return to Connectivity Provider and request the reconnection with AvaiBook
Notify us so we can confirm the request
📝 Depending on your type of connection with Booking:
Booking Lite Sync
We will confirm the reconnection request and synchronization will become active again, provided the disconnection was made only from Booking.com.
Booking Full Sync
We will confirm the reconnection request, but it is important that you also check AvaiBook, since in some cases the connection may be lost and it may be necessary to resend the request from AvaiBook in the Channel Manager.