The following indications will be for reservations made through the Booking engine ( Website, Facebook, Instagram, pre-booking, invitation, Rentalia).

If you want to cancel a booking of Booking, Expedia or Airbnb this must be done directly from the portal.

In case the traveler wants to cancel

If it is the traveler who wants to cancel the reservation, you can indicate him that in the reservation voucher that is sent with the confirmation, he will also find the cancellation instructions.

Otherwise, you can send the instructions again to his email. You simply have to access the booking details from Planning-->Booking, looking for the specific booking and clicking on its ID to access the file.

In the lower right corner you will have to select the Cancel button and choose the option the traveller wants to cancel.

If you want, you can add some explanation in the mail that we will send, then make the sending from Send directions.

The amount that the client has paid in advance will be refunded, or not, according to the cancellation policy that existed in AvaiBook at the time of confirmation of the reservation.

If the refund is not due, AvaiBook will proceed to credit your account with the corresponding amount (in case it has not been done before).
If it is within the cancellation policy that you have determined in AvaiBook, our system will automatically return the advance payment to the traveler minus the commissions.

In case you need to cancel due to Overbooking, error in rates or similar

When you receive a reservation through the AvaiBook booking engine, for a few days after the receipt of the reservation, you will have an option available to cancel your reservation due to overbooking, error in rates or other situation, after a few days, this option will disappear.

You must choose this option if you cannot accommodate the reservation because you already had another booking, or because the prices are not correct. In this case you will NOT have a penalty but you must make a payment with your card for the amount of the fees generated in order to make the full refund to the traveller.

In case you need to cancel due to force majeure

You must access the complete file of the reservation, from the menu Planning -> Reservations, looking for the specific reservation and clicking on its ID to access the file.

When you are in the complete booking form, you will see the Cancel button in the lower right-hand corner.

If for some reason, it is the case that you cannot accommodate the travelers of a reservation, because of something unexpected like a breakdown or business interruption, you can select the option of cancellation due to force majeure.

You will have to explain why you are cancelling this reservation to your travellers. The system will ask you how long your accommodation will be unavailable, and these dates will be automatically blocked to prevent further bookings.

In this case you will NOT have a penalty but you must make a payment with your card for the amount of the fees generated in order to make the full refund to the traveller.

In case the traveler did a no show

When the check-in date of a reservation arrives, a new cancellation option will always appear. If your traveler has not shown up or has left the accommodation prematurely, you can proceed to cancel the reservation by selecting the option, The traveler has not shown up.

The reservation will be cancelled, and the amount corresponding to the advance booking, corresponds to the owner of the accommodation.