Full Content Version
If you have Booking synchronization in the Full Content Version, when you enter the Channel Manager section you will see that a label appears next to your accommodations that says Full Sync.
In this case, remember which information is and which is not synced with Booking.com
With this version of the synchronization, the automatic management of the cancellation policy through AvaiBook is mandatory (as long as you charge the Booking reservations with AvaiBook).
So, if you charge an advance payment on the reservation, you will receive it when the free cancellation policy ends.
Meanwhile, the amount is kept in AvaiBook, since the traveler can still cancel for free.
Then these situations can occur:
If the traveler cancels within the scheduled period of free cancellation (according to the cancellation policy that you have configured in AvaiBook), the system will automatically refund the amount of the advance payment collected, without the need for any steps on your part.
If the traveler does not cancel, or cancels after the deadline, when the free cancellation policy has already ended, we will send you the amount of the advance.
Limited Synchronization
If you charge Booking reservations through AvaiBook, you can choose between 2 options: manage the cancellation policy through AvaiBook automatically or not.
If you manage the cancellation policy automatically through AvaiBook (an option we recommend) when you charge an advance payment on the reservation, you will receive it when the free cancellation policy ends.
Meanwhile, the amount is kept in AvaiBook, since the traveler can still cancel for free.
Then these situations can occur:
If the traveler cancels within the scheduled period of free cancellation (according to the cancellation policy that you have configured in AvaiBook), the system will automatically refund the amount of the advance payment collected, without the need for any steps on your part.
If the traveler does not cancel, or cancels after the deadline, when the free cancellation policy has already ended, we will send you the amount of the advance.
If you do NOT manage the cancellation policy automatically through AvaiBook (an option that we do NOT recommend) when you collect an advance payment on the reservation, you will receive it the next business working day,
We do not recommend this option because it requires follow-up on your part, and manual management of the reimburse if the traveler cancels within the free cancellation period. If for any reason you forget or are late in this procedure, you may have problems with the traveler, with Booking, or receive a Chargeback.
Other links of interest:
Costs associated with the Channel Manager
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