Mobile app

The AvaiBook mobile app lets you manage your properties from anywhere. It is available for iOS and Android devices

Download the app

Follow these steps to install and access the app:

Go to your device’s app store:
- Download for Android
- Download for iOS
Install the app.
Open the app and sign in with your AvaiBook credentials.

App security

Protect access to your account using the security options available in the app:

Biometric access: enable facial recognition or fingerprint authentication to sign in quickly and securely.
Session expiry: for security reasons, your session expires after 5 days. When this happens, sign in again with your credentials or use your configured biometric access method.

What will you find when you open the app?

When you open the app, you will access **Bookings**, where you can view and manage your booking information.

By default, the Latest received list is displayed. At the top, you can use the following filters: Arrivals, Departures, Stays, Latest received and Pending confirmation.

You can also use the search tool 🔎 to quickly find a booking by booking number, property or guest.

At the bottom of the screen, you will find the main navigation menu, available while you use the app:

Bookings · Calendar · Create booking or block (+) · Conversations · Menu

App sections

Use the bottom menu to quickly access the main features:

Bookings: view and manage bookings, arrivals, departures, stays, latest received bookings and bookings pending confirmation.
Calendar: check your properties’ availability and view available, booked or blocked dates.
Create (+): create a new booking or block dates from any section of the app.
Conversations: view and manage communications related to your bookings and guests.
Menu ☰: access the remaining tools and management options available.

Below, you will find an overview of each section and how to use it.

Bookings

In Bookings, view and manage your property bookings using the Arrivals, Departures, Stays, Latest received and Pending confirmation filters.

Use the search tool 🔎 to find a booking by booking number, property, guest or other available details.

In the booking list, you can view at a glance:

Guest.
Property.
Check-in and check-out dates.
Number of guests.
Number of nights.
Booking amount.

Select a booking to access Booking details and manage its information.

Reservation details

Access the different sections of each booking to manage:

General information.
Payments.
Conversations.
Guest information.
Invoicing.
Cancellation policy.
Event history.

Calendar

In Calendar, view the availability and bookings for each property individually.

Use the property selector to switch properties and view the calendar you need.

Select a date range directly in the calendar to check availability. You can then:

Block the dates.
Create a new booking.

Create booking or block (+)

Select the central + button to create a manual booking or block dates.

After selecting an option, the current month’s calendar will appear with today highlighted. Select the start and end dates to continue.

Then, in When and where?, review or edit the dates, select the property and complete the required information before blocking the dates or creating the booking

Conversations

In Conversations, centralise and manage communications with your guests.

Use the selector to view the available inboxes, such as Inbox, Sent, Starred and Archived, as well as other communications related to requests, availability and bookings.

Select a conversation to view its content and continue communicating with the guest.

You can also start a new conversation using the new conversation button ✏️. Enter the guest’s details and send them a message or an offer.

Check-in / Check-out: manage tasks related to arrivals and departures.
Properties: view and edit your property settings.
Content Manager: manage photos, descriptions and features.
Channel Manager: view your connections and force a synchronisation when needed. Create new connections and configure them from the web version.
Invoices: view your invoices or create new ones from the app.
My account: manage the language, password, devices, and terms and conditions.

Who can access the AvaiBook mobile app?

The following user profiles can access the mobile app:

Main account user
Employee profile
Check-in / Check-out profile

⚠️ Other profiles, such as Owner, Accountant or Technician, cannot access the mobile app. Use the web version of AvaiBook if you have one of these profiles.

Support and notifications

At the top of the app, you will find direct access to Support 🎧 and Notifications 🔔.

🆘 Support from the app

From the Support 🎧 icon, you can:

View your previous conversations with our team.
Start a new enquiry.
Access the Help Centre.
View the latest AvaiBook updates.

🔔 Notifications

In Notifications 🔔, view alerts related to your account activity.

Available notifications may vary depending on your user profile and permissions. You may receive alerts about:

Fast Check-in

✅ Guest registration submitted successfully

You will receive this notification when the guest registration is sent successfully.

It includes the booking check-in and check-out dates (`#f_check-out#`) and the property (`#alojamiento#`).

Select the notification to open the booking and view the guest registration.

Available for: Main user, Employee and Check-in / Check-out profiles.

❌ Guest registration submission failed

You will receive this notification if the guest registration cannot be sent.

It includes the reason for the error: `#motivo_error#`.

Select the notification to open the booking, review the guest registration details and resolve the issue.

Available for: Main user, Employee and Check-in / Check-out profiles.

📝 Online check-in completed

You will receive this notification when a guest completes the online check-in.

Review that all required details are complete, including the occupancy information: `#ocup#`.

Select the notification to open the booking and view the guest registration.

Available for: Main user, Employee and Check-in / Check-out profiles.

Messaging

💌 New message received

You will receive this notification when you receive a new message from a guest.

Select the notification to open the message, read it and reply. The notification includes the guest’s name: `#nombre_huésped_principal#`.

Available for: Main user and Employee profiles.

Online Payments

💰 Payment received

You will receive this notification when a payment is processed successfully.

It includes the payment amount: `#importe#` and the payment description: `#concepto#`.

Select the notification to open the booking and view the payment.

Available for: Main user and Employee profiles.

⚠️ Payment failed

You will receive this notification when a payment cannot be processed.

It includes the error code: `#cod#` and the error message: `#error#`.

Select the notification to open the booking and review the payment.

Available for: Main user and Employee profiles.

❗ Pre-authorisation failed

You will receive this notification when a payment pre-authorisation cannot be processed.

It includes the error code: `#cod#`, the error message: `#error#` and the amount: `#importe#`.

Select the notification to open the booking and review the payment.

Available for: Main user and Employee profiles.

Bookings