Did you know that you can manage conversations with your Airbnb travelers directly from AvaiBook?
This functionality allows you to centralize your messages, save time, and keep all communication organized.
Enable messaging with Airbnb only before connecting
Steps to set up sync
Go to the Channel Manager menu and click the Create Sync button.
Select the Airbnb portal and the property you want to link.
Check the check "I agree, have read and accept the clarifications and conditions of use."
Check the "Activate Airbnb messaging" check if you want it to be synchronized and manage it from our system.
Click Connect with Airbnb.
You will be redirected to Airbnb, where you must accept the connection by clicking Allow.
Done! From that moment on, you will be able to view and respond to messages from your Airbnb listings from AvaiBook.
Each message generated will send two email notifications: one from Airbnb and one from AvaiBook.
To disable messaging between Airbnb and Avaibook
This operation can only be done by disconnecting the connection between Avaibook and Airbnb.
Inside the connection link :
The system will tell you that, to deactivate it, it is necessary to disconnect the ad. Once it reconnects, you won't need to check the "ENABLE AIRBNB MESSAGING" box.
Turn off email notifications (optional)
Go to Conversations > Inbox > Settings.
Uncheck the "Receive email notifications" option.
Please note that this will also disable email notifications for the Booking Engine.
Activation works independently for each property. If you want to control other listings, you'll need to activate them individually.
Existing messaging and bookings
Messaging is activated only for new bookings made after enabling it, so it does not work retroactively with bookings already received.
To receive emails from your guests, from Airbnb activate:
Account > Tools for > I want an email alias to communicate with my guests.
Access conversations
From the email: Click the link you'll receive with each message.
From AvaiBook: Planning > Bookings, select the booking and access its tab, and click on the Conversations tab.
Messages are displayed as a chat and are updated approximately every 15 minutes.
You can reply directly or use predefined templates. Guests will receive messages as if you were replying from Airbnb.
📝 Templates are sent without HTML formatting, so bold, italics, or colors won't be displayed in the message.
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If a traveler has booked multiple times, the new messages will be included in the same conversation.
Types of messages that cannot be answered from AvaiBook
If you receive any of these messages, the system will notify you to manage them directly on Airbnb:
Inquiry: Pre-booking inquiries submitted by the guest. They can be about accommodation conditions, location, rules, prices, extra charges for extra guests or extra nights, etc. They require your response so that the guest can complete the booking.
Preapproval: Special offers sent by the host in response to an Inquiry. They allow the guest to confirm the reservation within 24 hours by payment. They can modify the usual availability or pricing rules to accommodate special requests, such as long stays or last-minute bookings.
Request to Book: Booking requests that require acceptance or rejection from the host. They are used when the property does not allow instant booking or when the guest requests an exception to normal booking rules, for example, to book outside the usual timeframe.
Special Offer: Offers sent by the host to encourage the booking of a specific accommodation. They have a duration of 24 hours and must be accepted by the guest within that period; if not, they expire automatically. They can be used to attract an interested guest or promote another accommodation managed by the same host.
Turn off messaging
To disable Airbnb messaging with AvaiBook:
Disconnect your AvaiBook accommodation with Airbnb. Learn more
Reconnect without turning on messaging.