If you have stopped working with a portal or if one of your properties no longer has an active listing, it is recommended to remove the corresponding synchronization in AvaiBook to avoid unnecessary blocks or availability errors.
⚠️ In addition to removing the synchronization in AvaiBook, you must also disconnect the connection directly from the corresponding portal to properly complete the process and to be able to make changes or updates directly in that portal without restrictions.
Steps to remove a synchronization
Go to the Channel Manager menu in the left-hand side panel.
Select the portal from which you want to remove the synchronization.
Click on the name of the property associated with that synchronization.
Click the Delete syncn button.
If your connection is XML (Booking, Airbnb, Expedia, Vrbo, HomeToGo, Google)
After clicking Delete sync, a confirmation window will appear.
Complete the required fields, indicating the responsible person and the reason for removal.
Confirm the action by clicking "Yes, I’m sure".
If your connection is iCal
When selecting Delete sync, you will be asked whether you want to:
Remove the blocks generated by this synchronization.
Keep the existing blocks.
Choose the option that best suits your needs.
Confirm the action by clicking "Yes, I’m sure".
If you decide to keep the blocks, make sure they do not interfere with other synchronizations or future bookings.
What happens to Airbnb or Booking reservations after removing a synchronization?
When the synchronization of a property with Airbnb or Booking.com is removed from AvaiBook, any reservations that were already confirmed and imported into the system will remain confirmed in the AvaiBook calendar.
If you no longer wish to manage these reservations (for example, because you are going to remove the property or stop working with that portal), you will need to cancel them manually in AvaiBook.
📌 Once the synchronization with Airbnb or Booking has been removed, the cancellation button will be available in the details of each booking imported from that platform.
Please keep in mind that, once the synchronization has been removed:
The cancellation will affect AvaiBook only.
No updates will be sent to the portal, since the connection with Airbnb or Booking no longer exists.
Therefore, the reservation will continue to exist on the external portal until it is managed directly from that channel.
This situation commonly occurs with reservations from Airbnb and Booking when the synchronization is removed because the property will later be deactivated or removed.
Additional considerations
For other platforms, such as Casasrurales.net, Escapada Rural, Rentalia or Aramón, the synchronization must first be removed directly from the platform itself. For this reason, we recommend contacting the relevant platform directly to arrange the deactivation.
Additionally, for Aramón, Casasrurales.net and Escapada Rural, you will not find the "Delete synchronization" button in AvaiBook. If you need to speed up the process, contact us with the property name or ID and the platform name, and we will remove the synchronization internally from our system.
This action will only affect AvaiBook: it does not mean that the synchronization will be removed from the external platform or that the listing will be unpublished there. Therefore, you will still need to contact the relevant platform to complete the deactivation on their side.
If you have any difficulties removing the connection, please don't hesitate to contact us.