HomeToGo is a channel that only allows listings through a Certified Channel Manager such as AvaiBook. This connection allows you to increase your accommodation's visibility and manage your bookings efficiently from a single platform.
📌 Once the integration is complete, you will manage all the information directly from AvaiBook, as HomeToGo does not provide its own extranet.
The booking engine used will be AvaiBook's, centralising your operations.
Below, we explain how to set up the HomeToGo sync from AvaiBook, the necessary requirements and the benefits of this connection.
Steps to connect your accommodation to HomeToGo
🔹Step 1: Create the sync
Go to the AvaiBook Channel Manager.
Click "Create sync".
Select HomeToGo as the channel.
Select the accommodation you want to connect.
Accept the terms of use.
Click "Connect to HomeToGo".
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🔹Step 2: Complete the registration form
AvaiBook will display a registration form that you need to complete.
This form is only required the first time you connect your first accommodation to HomeToGo.
Information required on the form:
Accommodation ID (You can find it under Accommodations > My accommodations)
Available dates for a test booking (e.g. "1–15 November")
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Once completed, click Go to settings to continue.
🔹 Step 3: Complete the settings in AvaiBook
To complete the request, you must meet the required criteria:
AvaiBook and HomeToGo connection settings
Minimum content requirements
Business name: Minimum 20 characters, without numbers (numbers will be omitted).
Address: Must be configured with confirmed coordinates.
Images: At least 10 images of the accommodation.
Features: At least 10 amenities (e.g. Wi-Fi, swimming pool).
Description: At least 700 characters in the general description.
Rooms: At least 1 room (bedroom or living room) with the bed type specified.
Bathrooms: At least 1 bathroom must be configured.
Floor area: Specify the accommodation's floor area.
VAT: Configure the accommodation's VAT.
Cancellation policy: This must be defined.
The minimum content must include all elements marked with a green check ✅. If any item is marked with a red X ❌, review and complete the information in the AvaiBook content manager.
Sync settings
Tourist licence number: Complete this field.
Cancellation policy: Define the applicable periods (e.g. 14 days: 100% refund, 7 days: 50% refund).
Geolocation: Check or adjust the accommodation's location.
Rate management:
Adjust rates for HomeToGo (e.g. percentage increase/decrease).
Configure prices for additional guests (e.g. +2 PAX: €0.00).
Tourist tax and VAT: Configure these settings (synced from the accommodation details).
Extras: Configure them (synced from the accommodation details).
Scheduled payment settings
Deposit: Percentage of the total amount to be charged when the booking is received (e.g. 50%).
Remaining balance: Percentage to be charged on the check-in date (e.g. 50%).
Note: The total must add up to 100%, and extras are included in the total booking amount.
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Once completed, click "Save settings".
🔹 Step 4: Listing publication
Once the settings have been completed, HomeToGo will review and approve your registration. This process may take between 4 and 6 weeks.
During this time, you can contact them at:
After your listing has been published, if you need additional support:
Payment management for HomeToGo bookings
Important payment information
Since 1 July 2024, HomeToGo manages payments directly for new connections through its payment provider, Adyen. This involves:
Signing a contract with Adyen
Identity verification (KYC)
Payments 24 hours after check-in
No payment management dashboard in AvaiBook
Custom payment rules and pre-authorisations cannot be configured from AvaiBook
Existing connections will continue to operate with payments managed by AvaiBook, with no changes.
AvaiBook manages 100% of the amount of each booking. To do this, it is essential to correctly configure the payment rules for the deposit and remaining balance:
Deposit: Define the percentage or fixed amount that will be charged automatically when the booking is confirmed.
Remaining balance: Define when and how the remaining amount will be charged.
These rules can be reviewed under Online payments > Settings in your AvaiBook account.
⚠️ There is no need to set specific rules for mandatory extras, as they are automatically included in the total booking price.
AvaiBook will issue the booking payment between 24 and 48 hours after the guest has been charged, depending on the method and settings configured.
What commission does HomeToGo charge?
According to the information available to us, HomeToGo may charge the property owner a commission of 15% of the total booking amount. This percentage is for guidance only and should be checked against the terms of your contract.
We recommend confirming directly with HomeToGo the applicable percentage and the items on which it is calculated. Commissions and contractual terms are established by the channel itself and may be updated; AvaiBook is not involved in setting them.
Cancellation management for HomeToGo bookings
If a guest requests a cancellation, or if you need to cancel the booking yourself, you must manage it directly from AvaiBook.
Below, you can find an article with all the detailed information to help you through the process:
⏩ How to cancel a HomeToGo booking
Please note: Refunds are not processed automatically; you will need to manage them manually according to your policy.
Below, you can find an article with all the detailed information to help you through the process:
⏩ Guide to issuing a refund to a guest from AvaiBook
What information is and isn't synced with HomeToGo
The HomeToGo integration allows you to automatically sync much of your accommodation information from AvaiBook, making it easier to manage rates, availability and content.
However, not all data can be transferred automatically.
For detailed information about what is and isn't synced with HomeToGo, see the following article 👉 HomeToGo: What information is and isn't synced.