Cybercriminals remain active and, especially after the pandemic, have increased their efforts to obtain confidential information using deceptive techniques such as phishing.
What is phishing?
Phishing is a type of online fraud in which attackers impersonate legitimate companies or entities (such as banks, booking platforms, or service providers) in order to steal sensitive information: passwords, banking details, credit card numbers, and more.
These fraudulent attempts can arrive via:
Email
Text messages (SMS)
Phone calls
Fake websites that imitate official ones
How can you recognize a phishing attempt?
Here are some key tips to protect yourself while browsing and using AvaiBook:
✅ How to identify our communications
All our official emails come from @avaibook.com
Our official login website is: https://app.avaibook.com/login.php
Always verify that the URL starts with https (the “s” means it is secure).
Be cautious if the URL contains unusual symbols, numbers, or uppercase letters.
🚫 We will never do the following:
Request sensitive information by email
Ask you to enter banking details on an unsecure website
Send suspicious links without explanation or context
Common signs of phishing
Emails with unnecessary urgency, such as “your account will be blocked”.
Links that lead to pages that mimic official design but use fake URLs.
Unusual spelling or grammar mistakes in professional communications.
Requests for sensitive data such as passwords or card information.
Recommendations to protect yourself
Do not click on suspicious links.
Verify the sender’s email address.
Enable two-factor authentication whenever possible.
Keep your browser and antivirus software updated.
Save official login pages in your bookmarks.
Be cautious if sensitive data is requested outside of AvaiBook.
What should you do if you think you have been a victim?
Change your passwords immediately.
Enable two-factor authentication (2FA).
Inform AvaiBook support or your bank.
Check recent activity on your accounts.
If the email or message impersonates AvaiBook, forward it to our support team for analysis.
How to enable two-factor authentication (2FA) in AvaiBook
Follow these steps from a computer:
Log in to your AvaiBook account.
Go to My Private Area and click on Security.
Enable the Two-Factor Authentication (2FA) option.
A QR code will appear on the screen.
Open Google Authenticator on your mobile and scan the QR code.
Enter the code generated by the app in AvaiBook.
Click on “Save authentication”.
You’re all set! Two-factor authentication is now enabled.
For more information, please see this article:
How to enable two-factor authentication (2FA) and make your AvaiBook account more secure
📞 Useful resources
Cybersecurity helpline in Spain: 017
Official cybersecurity website: https://www.incibe.es
Stay alert at all times: the best defense against phishing is prevention and awareness.
If you receive a suspicious email or are unsure about any request for information, do not act without verifying it first. Contact our team to clarify the situation and confirm whether it is a fraud attempt.
📩 You can contact us at: [email protected]
At AvaiBook, your security is our priority. We are here to help you.