If you have received an email from AvaiBook notifying you of a login from an unrecognized device or location, it is important to follow the steps below to ensure the security of your account.
ℹ️ This type of email cannot be disabled. However, you can reduce its frequency by always logging in from the same device and browser, and by avoiding incognito or private browsing mode.
Why have I received this email?
This notification is sent when access to your account is detected from a device or location you have not used before. This may be due to:
Logging in from a new computer, phone, or browser.
Using incognito or private browsing mode.
Deleting cookies in your browser.
Unauthorized access by another person.
Steps to follow
1. Check access logs:
Go to the “Security” section in your AvaiBook account.
Review the date, time, and location of recent logins.
Keep in mind that the location may not be exact; if it is within your country, it is usually not a cause for concern.
2. Verify the IP address:
Check whether the registered IP matches any of your usual devices.
3. Detect unusual activity:
Review whether there have been any bookings or charges you do not recognize.
4. Remove unknown devices:
From the “Security” section, select and remove any device you do not recognize.
This will ensure that if an access attempt is made again from that device, you will receive a new alert.
Contact our team:
If you have any doubts or suspect unauthorized access, please email us at: antiphishing@avaibook.com
Our procedure for potential phishing cases
At AvaiBook, we continuously monitor activity to detect possible fraud or unauthorized access. Therefore, if suspicious activity is detected, we may contact you to verify your identity or recent actions.
We may request information such as:
Verification of login location, date, and device.
Confirmation of details such as email address, phone number, or linked bank account.
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Pay attention to emails sent from antiphishing@avaibook.com.
Report any suspicious changes, such as an unrecognized bank account.
Regularly change your AvaiBook and email passwords.
Frequently review your latest login activity in your account.
Additional security measures
Enable two-factor authentication (2FA):
Strengthen your account security by enabling two-step verification in the “Security” section.
Use apps like Google Authenticator to generate temporary access codes.
Update your passwords regularly:
Change your AvaiBook and email account passwords periodically.
Stay informed:
Read our security articles, such as What is phishing and how can you protect yourself?, to stay aware of common threats.
Need help?
Our team is available to assist you at any time. If you suspect unusual activity or have questions about account security, do not hesitate to contact us at antiphishing@avaibook.com.