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Why have my photos disappeared from Airbnb?

Written by Adriana Silva

If you have noticed that some photos have disappeared, changed order, or been replaced on Airbnb, this is usually related to the active synchronization between AvaiBook and the platform.

In this article, we explain why this happens and how to prevent it from happening again.


Photos synchronized from AvaiBook are automatically overwritten

When there is an active connection between AvaiBook and Airbnb, photos managed from AvaiBook are automatically synchronized with the listing.

For this reason, any photo added or edited directly on Airbnb will be automatically overwritten during subsequent updates sent from AvaiBook.

This may cause:

  • photos added manually on Airbnb to disappear,

  • the order of the images to change,

  • or the photos originally configured in AvaiBook to reappear.


I added photos directly on Airbnb

If you upload images directly on Airbnb while the content is still being managed from AvaiBook, those photos may not be retained.

Airbnb may temporarily display the new images, but in future updates AvaiBook will send the photos configured for the accommodation again.

📸 Airbnb photo book

If you have synchronized your accommodation with AvaiBook and later want to use photos from the Airbnb photo book, it is important to bear the following in mind:

If the photos are uploaded directly to the Airbnb platform, the content synchronized from AvaiBook will be updated again and those images will be overwritten.

To avoid losing changes, we recommend always managing your photos from AvaiBook.


The order of your photos may also be updated

The order of the images published on Airbnb will normally depend on the order configured in AvaiBook.

Therefore, if you rearrange photos directly on Airbnb:

  • the order may change again,

  • or it may revert to the order originally configured in AvaiBook.


Changes may take a few minutes to update

After editing photos in AvaiBook, Airbnb may need a few additional minutes to process and display the changes correctly in the listing.

During this time:

  • some images may not appear yet,

  • outdated versions may be displayed,

  • or they may only be partially displayed.


Airbnb may restrict certain images

Airbnb applies its own policies to photos published in listings.

In some cases, certain images may:

  • not be published,

  • be hidden,

  • or require additional review by the platform.

This may particularly apply to:

  • promotional images,

  • text within photos,

  • logos,

  • watermarks,

  • or content considered inappropriate by Airbnb.


Recommendations to avoid issues with images

To maintain stable synchronization, we recommend:

  • Always managing photos from AvaiBook

  • Avoiding uploading images manually on Airbnb

  • Reviewing the order of photos directly in AvaiBook

  • Waiting a few minutes after making changes

  • Periodically checking how the listing appears on Airbnb

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