AvaiBook allows you to create email and contract templates that are automatically populated with the actual details of each booking. This saves you time and helps you provide consistent, personalised communication.
To insert a parameter, type the # symbol in the editor and select the parameter you need from the list. When the email is sent, AvaiBook will automatically replace the parameter with the corresponding booking information.
How to insert a parameter
In the template editor, type # and select the parameter you need from the pop-up menu.
Save the template and, if you wish, preview it using a real booking to check that everything is displayed correctly.
Example:
Hello #traveller_only_name#, your check-in is on #check_in_date# at #check_in_time#.
We look forward to welcoming you at #accommodation_name#.
Booking parameters (general information)
#booking_id#: Booking ID
#booking_date#: Booking date
#check_in_date#: Check-in date
#check_out_date#: Check-out date
#check_in_time#: Check-in time
#check_out_time#: Check-out time
#number_nights#: Total number of nights
#booking_language#: Booking language
#occupation#: Occupancy
#reference_id#: Booking reference from the original channel
#booking_reference#: Original booking channel
#internal_notes#: Internal booking notes
#extras#: Additional services
#proof_url#: Link to the booking voucher
#conversation_url#: Link to the conversation with the traveller
#bookings_conditions#: Booking conditions
Payment and collection parameters
#booking_amount#: Booking amount
#advance_payment#: Deposit
#frest_amount#: Remaining balance
#tourist_tax#: Tourist tax for the booking
#deposit#: Security deposit set in the booking conditions
#payment_method#: Payment method information
#pending_payment_amount#: Amount still to be paid by the traveller
#scheduled_amount#: Outstanding amount scheduled for collection
#total_collected_amount#: Total amount collected from the traveller
Traveller (guest) parameters
#traveller_name#: Traveller's full name
#traveller_only_name#: Traveller's first name
#traveller_email#: Traveller's email address
#traveller_mobile#: Traveller's phone number
#traveller_address#: Traveller's address
#traveller_cpf#: Traveller's postcode
#traveller_town#: Traveller's town or city
#traveller_idcard_passport#: Traveller's ID document
#traveller_observations#: Traveller's remarks
#traveller_rsf#: Traveller's company or trading name
Accommodation and unit parameters
#accommodation_name#: Accommodation
#business_name_accommodation#: Commercial name of the accommodation
#accommodation_address#: Accommodation address
#location#: Town or city of the accommodation
#accommodation_map#: Accommodation location on the map
#access_code#: Accommodation access code
#access_link#: Accommodation access link
#unit_name#: Accommodation unit
#business_name_unit#: Commercial name of the accommodation unit
#name_unit_label#: Accommodation unit label
Operational parameters (check-in/out and staff)
#check_in_employee#: Person responsible for the traveller's check-in
#check_in_employee_email#: Email address of the person responsible for the traveller's check-in
#check_out_employee#: Person responsible for the traveller's check-out
#check_out_employee_email#: Email address of the person responsible for the traveller's check-out
#link_fastcheckin#: Fast Check-in link
Additional Booking Engine fields
📌These fields are only collected through the Booking Engine
#additional_field_1#: Additional field 1
#additional_field_2#: Additional field 2
#additional_field_3#: Additional field 3
#additional_field_4#: Additional field 4
#additional_field_5#: Additional field 5
The additional field parameters display the additional information requested through the Booking Engine. These fields can be configured under Booking options in the accommodation information.
Communication and marketing links
#reviews_engine_link#: Link inviting the guest to leave a review
Accommodation owner parameters
#my_owner_full_name#: Accommodation owner's full name
#my_owner_email#: Accommodation owner's email address
#my_owner_phone#: Accommodation owner's phone number
#my_owner_company_name#: Accommodation owner's company name
#my_owner_id_document#: Accommodation owner's ID document
#my_owner_address#: Accommodation owner's address
#my_owner_municipality#: Accommodation owner's municipality
#my_owner_full_address#: Accommodation owner's full address
#my_owner_iban#: Accommodation owner's masked IBAN, showing the first and last four digits
Contract and booking condition parameters
#defined_commissions#: Defined commissions
#bookings_conditions#: Booking conditions
#deposit#: Security deposit set in the booking conditions
Account and contact parameters
#my_contact_person_data#: Name of the contact person associated with your AvaiBook account
Best practices
To make sure all parameters are replaced correctly, always use the preview with a real booking option before sending or activating a template.
Do not modify parameter names. Keep their syntax exactly as shown, including uppercase and lowercase letters, as any change may prevent AvaiBook from replacing them automatically.
If a parameter appears in a template without being replaced, check the relevant booking and make sure the corresponding information has been completed, such as the traveller's ID document, additional services or any other required details.
Once you have checked the information, save your changes and preview the template again to make sure everything is displayed correctly.