When you manage manual bookings or need a traveller to update their payment details, you can use the Traveller Credit Card tool to request, insert or modify the card associated with the booking.
When can this tool be useful?
If you have created a manual booking and do not yet have the traveller's card details.
If the traveler wants to change the card because the previous one is expired, has no balance, or simply wants to use another one.
Request a card from the traveler
Access the booking card from the Planning → Bookings menu.
Click the "Add Card" button.
When you select Register card, a secure link is generated so that the guest can enter their card details. You can send it in two ways:
Send by email: the system will automatically send the request to the guest’s email address. Before sending it, you can add an explanatory message and choose whether you would like to receive a copy of the email.
Copy link: you can copy the link and share it directly with the guest through your preferred channel.
For security reasons, the link expires after 24 hours. If the guest does not register their card within this period, you will need to generate a new link.
If you already have the required details, you can also select Enter card manually to register it directly.
Click “Send by email” to send the request to the guest.
Optionally, you can add a personalised message, which will be included in the email sent to the guest.
📩 The system will notify you when the guest has successfully completed the process or if an error has occurred.
Require the traveller to amend their card
If the card already entered is invalid (for example, it is expired or has no balance), you can ask the traveler to replace it:
On the booking card, click on "Modify card".
Indicate the reason for the request:
Expired card
Insufficient balance
The traveler requests the change
Others
Add an explanatory message if you consider it necessary.
Click "Submit" to forward the request to the traveler.
How long does the traveller have to insert or modify their card?
The traveller has 24 hours to carry out the operation from the time the request is sent.
All of this communication will be reflected in the conversation history of the booking, whether you ask the traveller to modify the existing card or add a new one.
Additional information
This feature is especially useful for ensuring the validity of payments before check-in.
Make sure you have a valid email address for the traveler so that they can successfully receive the request.