Managing booking payments is critical to maintaining financial control of your property. In this article, we explain step by step how to check the status of payments for each booking in AvaiBook, interpret the different symbols and colors, make refunds, and export complete payment reports.
Check the status of payments for a booking
Access the booking you are interested in reviewing from Planning > Bookings > Search.
Click on the booking ID to access the screen with all the details.
In the Payments section, you'll see all the details of the booking transactions. Click on the Online Payments drop-down menu:
In the resulting list, several columns will appear. We explain below what each color in which you can find the symbol on the card means.
How do I know if an amount is collected?
If you see a green check, the amount is charged. in the Date column, you'll see when the operation was performed.
How do I know if an amount is scheduled?
A payout is scheduled when you see an hourglass in the state.
You will be able to see the date on which this charge will be executed.
How do I know if an amount has been failed/rejected?
A charge has failed when you see a red X in the status section.
If you hover your mouse over the question mark in the + info section, you can see what the error was:
How do I make a refund?
To make a return you will have to click on the red arrow in the actions column. The system will guide you to finalize the return. You can refund the full amount or just a part of the amount charged.
How do I know if a payment has been refunded?
A payment will be returned when you see a red arrow in the +Info column.
If you hover your mouse over the question mark in the +info section you will be able to see the original amount and the amount returned.
How do I know if a payment has been partially refunded?
A payment will be partially refunded when you see an orange arrow in the +Info column.
If you hover your mouse over the question mark you will be able to see the original amount and the amount returned.
How do I know if a pre-authorization has expired/released?
A pre-authorization will expire when you see a red X. The pre-authorization expires after 10 days from when the amount was initially blocked.
Can I download a payment list?
From the Online Payments > Payment History menu, you will have the possibility to access the complete list of all the payments that have been made through our system. You can use the filters if you wish and then click on the Search button.
At the end of the list of operations that we will show you, you have the Export option.