At AvaiBook, we have an AI-powered virtual assistant that helps answer your questions about using and configuring the platform.
It is available 24 hours a day, including weekends and public holidays, to help you both during and outside the support team’s working hours.
When you open a new conversation in our chat and send your question, the virtual assistant welcomes you and starts helping you.
How to interact with the virtual assistant
To make the most of its help:
Explain your question clearly. Write as if you were speaking to a person and describe what you need to do or the difficulty you are experiencing. If you have already tried any steps, mention them too.
Answer its questions. The assistant may need additional information to understand your situation and give you a more accurate answer. Let it know whether the suggested steps worked or if you still need help.
Request human support whenever you need it. You can ask an agent to continue helping you by using phrases such as:
“I want to speak to an agent.”
“I would like to speak to a person.”
The assistant will transfer your conversation to the support team. Human support is available during the team’s working hours, while the virtual assistant is available 24/7.
What happens if you stop replying
When the assistant detects inactivity in the chat, a waiting period begins. If 30 minutes pass without you resuming the conversation, it will close automatically.
This period refers to inactivity time, not the total length of the conversation.
Automatic closure does not necessarily mean that your question has been resolved. If you still need help, you can contact us again.
📌 Once the conversation has closed, you will not be able to reopen it. You will need to start a new one to continue receiving AI assistance or request human support.
How support works
You send your question. The assistant analyses your message and prepares a response based on the available help information.
You receive guidance. It explains the steps you can follow and, when needed, asks for more information to understand your question.
You continue the conversation. You can ask for clarification, explain that you need more help or request that a human agent take over.
The conversation ends. You can confirm that your question has been resolved. If you stop interacting, the conversation will close automatically after the 30 minutes of inactivity described above.
Benefits of the virtual assistant
24/7 availability: you can ask questions at any time.
Immediate response: you receive guidance on common questions without waiting for the support team to be available.
Step-by-step help: you can ask for clarification as you follow the instructions.
Access to the support team: you can ask an agent to continue helping you whenever you need it.